Support and Contact

For help using FitMyFile or to report a problem, choose the contact method that works for you.

Before contacting us

• Check the FAQ first.
• Include the steps, file format and size, app and iOS versions, and any error code shown.
• Do not send passwords or personal documents; use a copy with personal data removed or a synthetic sample if needed.
• The app never attaches your files automatically.

Privacy requests and security reports

To request access to, correction of or deletion of support information, use the official email fitmyfile@steve.pub. We may reasonably verify the requester’s identity and will respond within the period required by applicable law. Telegram is an optional general-support channel and is not an official privacy-request channel.

To report a security issue, describe the issue, its impact and the steps that led to it if possible, without sending passwords or personal information belonging to you or anyone else. Report a security issue

We keep email correspondence for up to 90 days, general Telegram conversations for up to 30 days, and attachments for up to 7 days after review. Full details in the Privacy Policy